I’ve been doing support for the µTorrent client, in their IRC channel, for a few years now. I don’t get paid, and I don’t have any official position, but I’ve been doing it a while, and I know my way around things.
Today, I had perhaps one of the most bizzare support questions ever.
[16:48.00] * BB_ (~BonM@P2PNET-D87ED2F2.hsd1.pa.comcast.net) has joined #utorrent
[16:48.30] <BB_> Is something wrong with utorrent. Every time I search I am coming up with no searches.
[16:50.07] <BB_> Can someone help me please?
[16:50.57] <K`Tetch> where are you searching?
[16:51.23] <BB_> mininova
[16:51.48] <K`Tetch> thats why
[16:53.11] <BB_> what is wrong with the other one?
[16:53.19] <K`Tetch> what other one?
[16:53.46] <BB_> mininova
[16:54.00] <BB_> why isn’t it coming up with anything?
[16:54.03] <K`Tetch> those are both to do with mininiova
[16:54.07] <K`Tetch> read the torrentfreak link
[16:54.58] <BB_> so this means we can’t use utorrent anymore?
[16:55.43] <K`Tetch> what?
[16:56.08] <BB_> I read it.
[16:56.26] <BB_> says that all copyright materials were taken off.
[16:56.47] <K`Tetch> except those uploaded and certified to be uploaded by the rightsholders
[16:56.49] <BB_> so that means there is nothing to download from utorrent then.
[16:57.07] <K`Tetch> utorrent is a client, mininova is a site, they’re not related
[16:57.29] <BB_> so how do you get searches using utorrent then?
[16:57.42] <K`Tetch> it’s like saying ‘google is down, there’s nothing to use with Internet explorer
[16:57.53] <K`Tetch> you never DID use utorrent to search
[16:58.01] <K`Tetch> all it did was pass the search straight onto a website
[16:58.04] <BB_> I know.
[16:58.18] <K`Tetch> theres hundreds of torrent websites
[16:58.23] <K`Tetch> and in fact, google is the biggest
[16:58.36] <BB_> what do I need to do to get a search using utorrent?
[16:58.39] <K`Tetch> but beyond that, I can’t say, because of the ‘no content’ rule
[16:58.47] <K`Tetch> don’t use utorrent to search, most people don’t
[16:59.03] <K`Tetch> just use your browser
[17:00.11] <BB_> ok thanks for the answer.
[17:00.27] <BB_> guess I should remove utorrent then since it’s no longer useful.
[17:01.34] * BB_ (~BonM@P2PNET-D87ED2F2.hsd1.pa.comcast.net) Quit (Quit: I shall return!!!)
Utterly bizarre, and a little worrisome. Despite all the documentation out there – the sites, guides, videos, etc – he still didn’t understand the very basics of how a torrent works. Next time you go to get some support with your client, remember, the guy asking for help before you, may have had this sort of question.